Last updated: August 7, 2025
This Privacy Policy explains how we collect, use, and protect your personal information when you contact
us or use our services.
1. Who We Are
We’re Allen’s Plumbing & Heating – a family-run business based in Layer de la Haye, Colchester, Essex.
We provide plumbing, heating, and air conditioning services.
2. What Information We Collect
We collect your information when you contact us via phone, email, website form, or during in-person visits.
This may include:
• Your name
• Contact details (phone number, email, address)
• Details of the work requested
• Any information you voluntarily share
3. How We Use Your Information
We use your information to:
• Respond to enquiries
• Provide quotes and carry out work
• Communicate about ongoing or future jobs
• Maintain records for business and legal purposes
We do not share your information with third parties unless required by law or necessary for delivering
our services (e.g. gas safety notifications).
4. How We Protect Your Data
Your data is stored securely on password-protected systems and devices. We take all reasonable steps
to keep it safe and prevent unauthorised access. We do not sell or rent your data.
5. Your Rights
You have the right to:
• Request a copy of the personal data we hold
• Ask us to correct or delete your information
• Withdraw consent at any time
To make a request, please contact us at info@allensplumbingandheating.co.uk.
6. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.